Refund Policy

📦 Defective or Damaged Products

If you have received faulty or damaged products, please contact us 📩 with images of the product within 7 days. We will gladly send out a replacement order 🚚 or issue you a full refund 💰.

🚚 Items Lost in Transit

By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames, but sometimes delays happen ⏳ due to external factors. If your order shipping time exceeds our displayed time frame by 10 business days, you can contact us, and we will gladly send a replacement order 🔄 or issue a full refund ✅.

⛔ Order Cancellation

Once your order has been shipped from our warehouse, it cannot be canceled. However, if the product arrives damaged or you are truly unsatisfied with it, you can request a return within 7 days of receiving your order. Please refer to our Returns section below for more details.

🔄 Returns

We accept returns for refunds in case your product arrives damaged or if you're truly unsatisfied with it. 💖 If there’s an issue, you can request a return within 7 days of receiving your order. Please note that customers will be responsible for the shipping fees when returning an item. To initiate a return, kindly get in touch with us at 📧 contact@itscherrymakeup.com.

📍 Lost or Stolen Packages

Cherry Makeup is not responsible for lost or stolen packages 📦 that are confirmed as delivered to the address entered for an order. Upon inquiry, we will confirm the delivery details, including the address provided, date of delivery, and shipping carrier details so you can investigate further.

Thank you for shopping with Cherry Makeup! 💕💋